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Guest's FAQ

Guest's Frequently Asked Questions

What is the HoneyLuna Honeymoon Gift Registry?

HoneyLuna's honeymoon gift registry gives wedding couples a way to register for the items and activities of their honeymoon online. It works just like a wedding registry – the wedding couple wants to have parts of their honeymoon experience as wedding gifts. Instead of buying them a crock-pot you can choose a "Sunset Cruise" or instead of a toaster oven, you can give them part of their "Nights Stay on the honeymoon." The wedding couple has listed their 'honeymoon wishes' on their HoneyLuna honeymoon registry and the costs of each experience for their friends and family to purchase as a wedding gift.
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Why should we give something from HoneyLuna's honeymoon registry?

The wedding couple has decided to use HoneyLuna's honeymoon registry so they can enjoy magical and memorable experiences on their honeymoon. They have chosen to use HoneyLuna's honeymoon registry so that they know ahead of time how much they can spend on their trip and contact the organizers to book the things they would like to do. It is important to them to be able to book that "Hot Air Balloon Ride" or "Upgrade to a Dream Honeymoon Suite" before they leave. Best of all, they are receiving a wedding gift through their honeymoon registry that they will never forget!
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Will I be able to send the wedding Couple a gift message card from HoneyLuna's Honeymoon Registry?

Yes, after you purchase a gift from the couple's honeymoon registry, you will be able to customize a gift message card that can be sent to the wedding couple electronically. You can also print out your gift message card to take to the wedding.
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How do I know what amount to give? Are the gifts per person or for two?

In general, the total cost of the gift can be obtained by multiplying the amount requested times the quantity requested. The amounts listed for each gift request are based on the suggested total cost for both as provided by the suppliers. Your couple may divide the gift into smaller amounts taking into consideration the different budgets of their guests. You can choose to contribute toward the entire gift cost or give the entire amount requested. When you go through the purchase process, you can select to give several gifts amounts or to purchase multiple items.

Example: For "Upgrade Our Honeymoon Suite" the couple may request 10 gifts in the amount of $60.00 each. This means the total cost is $600.00, yet the couple has divided it into smaller amounts. You can purchase the entire gift amount or be one of the 10 guests that contribute toward the upgrade.

Please Note: All gift amounts are displayed and transacted in US Dollars. If you are viewing this site from outside of the United States, please keep currency exchange rates in mind when purchasing a gift.
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Why not just give them money at the wedding rather than using HoneyLuna's Honeymoon Registry?

Receiving envelopes of checks the day before they leave for their honeymoon will not allow them to pre-plan anything for their trip. They probably won't even have time to deposit the checks before they leave. HoneyLuna's honeymoon registry service allows the wedding couple to pre-book the activities they will be able to do on their honeymoon and they will have an accurate accounting of all gifts received. Plus, a gift from their honeymoon registry allows you to give something that the couple really wants and will cherish forever – you will be remembered for taking the time to pick a personalized experience!
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I'm not computer savvy; can you help me with the purchase?

Don't worry, you can call in your order or we can guide you through each step - it's easy! We also accept orders by mail or fax. Just give us a call at our toll free number 877-699-5884, Monday - Friday 7:00 AM to 5:00 PM Pacific Time to purchase your couple's wedding gift.
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What is the service & handling fee for?

This service & handling fee allows us to run a secure website, process their gifts to their hotel/cruise ship, provide a toll free for live customer service, keep a complete accounting for the couple, host their wedding website, process gift certificates, process credit cards securely, be bonded and insured for $3M, be PCI compliant and most importantly, this keeps it free to register for the wedding couple - after all this is their day! Our service & handling fee eliminates other typical wedding registry costs, such as shipping and gift-wrap charges. In addition, announcement and gift message cards are free, and can be downloaded at any time. We ensure that the couple has the freedom to choose how they will use their gifts on their honeymoon and they are dealing with a professional and secure honeymoon registry company.
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How do I find a couple's HoneyLuna Honeymoon Registry list?

From the home page of HoneyLuna's honeymoon registry website, enter either of the couple's first/last name in the search field and click the "Search" button. Enter as much information as you know, and our system will present you with the closest matches. If you need assistance, please feel free to email us or call our customer service center.
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How do I buy the couple a wedding gift?

It's easy to do! First, have fun looking through the list of gifts your couple has selected. Once you decide which gift(s) to purchase, simply click, ADD TO CART. You will review your gift selection and amounts, and then proceed to the CHECKOUT. The system will prompt you through the process, asking for your credit card information, to choose your gift announcement or gift card and process the transaction.

We are here to help! Just give us a call at anytime during the process, 877-699-5884.
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Where does the money go when I make a purchase from the couple's HoneyLuna honeymoon registry?

The money goes into a client trust account, the credit card fees go to the Merchant Account, and only the processing fees go into our general account. The gift funds are then distributed to the travel supplier or directed to the couple according to their designated choice.
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Is HoneyLuna's honeymoon registry site secure?

We are secured by to ensure you feel confident when using your Visa, MasterCard, Discover, or American Express. We also have a Turbo SSL certificate that tests us daily. Also, feel free to click on our BBB report.
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Do you store my personal or credit card information?

We do not have access to your credit card information after your purchase. Our own staff cannot see your credit card information. We do not store or sell your personal information. Please see our Privacy Policy for more details.
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Can I call or fax my order in?

If you would like to call in your order, you can use our toll free number at 877-699-5884, Monday - Friday; 7:00 AM to 5:00 PM Pacific Time. If you would like to fax your order in, please provide the information necessary and fax to 858-433-0500.
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How do I get my receipt?

After your purchase on the honeymoon registry is complete, a receipt will be emailed to you. Should you have issue, kindly contact customer service at 877-699-5884.
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Does the wedding couple have a way to see what I have purchased from their HoneyLuna honeymoon registry in case they lose my card?

Yes, part of our service to the couple is to provide them with their own account. They can log in at anytime and view the details for all the wedding gifts they have received from their HoneyLuna honeymoon registry.
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How can I contact you if there is a problem?

We provide all support and software for this gift registry. You can email us or call our toll free number 877-699-5884.
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